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Following social distancing protocols, including limited facility entry and encouraging masks, our Service Centers are generally available. Note: Driver license, ID, road or written test, and concealed weapon license services are by APPOINTMENT ONLY. Longer wait times are anticipated. Take advantage of online payments when possible! Service hours/locations are posted below.

For the latest information related to the Coronavirus (COVID-19) situation, including news, walk-in protocols, deadline extensions, related provisions, and other information: Please Click Here For More Information.

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Attention: Appointments are now required for all Driver License and I.D. Card services conducted in Polk County. To make an appointment, click on the Schedule An Appointment button.


Kiosks - For location information click here.

 Service Center Wait Times

Wait Time Information Currently Unavailable
Due to building capacity and social distancing measures, longer wait times are anticipated. We apologize for any inconvience this may cause.

 Service Cut Off Times

Before Visting Our Office Please Note The Following Service Cut Off Times
Commercial Drivers License - 3:30pm
Regular Drivers License - 4pm
All other services - 5pm

 Office Hours And Locations

Hours of Operation
Excluding observed holidays:
  • Monday – Friday, 8:30 AM to 5 PM

 2020 Observed Holiday Closings

Observed Holiday Closing
January 1st (Wednesday) - New Year's Day
January 20th (Monday) - Martin Luther King, Jr. Day
May 23rd – May 25th (Memorial Day Weekend) - Memorial Day
July 3rd (Friday) - Independence Day
September 7th (Monday) - Labor Day
November 11th (Wednesday) - Veteran's Day
November 26th & 27th (Thursday & Friday) - Thanksgiving
December 24th & 25th (Thursday & Friday) - Christmas