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Coronavirus (COVID-19) Response

Latest Press Release

FOR THE LATEST NEWS

In response to the Coronavirus (COVID-19) situation, please click on the following link to see the latest information from the Tax Collector’s Office for Polk County, Florida. Click Here
Polk CARES Act - Business Tax Receipt Requirement

Those seeking to comply with the law and obtain a County Local Business Tax Receipt in order to qualify for Polk CARES Grant funding may click on the following link to download the necessary application (a Microsoft Word Document):
Click here for application to be submitted October through June

Completed applications and any accompanying materials are submitted to the Tax Collector’s Office. Once received by the Tax Collector’s Office applications are reviewed and processed within two business days.

Applications may be dropped off at the Lakeland, Lake Wales, Davenport, and Bartow Service Centers during posted business hours. For the address and directions to the Tax Collector’s Office Service Centers click here. Applications may also be mailed to the address provided on the application.

Note: Those submitting a completed application should keep a copy for their records until their County Local Business Tax receipt is issued.

What Walk-in Customers Need To Know

Please review the following information before visiting one of our Service Center locations.

Driver license/I.D. card, road tests, and concealed weapons services are by APPOINTMENT ONLY.

With the high demand for services, customers should expect longer than normal wait times.

To respond to the high demand and excluding observed holidays, extended hours of operation are being offered on a temporary basis at all four service centers Monday thru Friday, from 8:30 AM to 7:00 PM, and will continue special Saturday hours ONLY at the Lakeland and Lake Wales service centers from 8:00 AM to noon beginning Saturday, May 30, 2020. Keep in mind that Saturday services will ONLY be for Driver License/I.D. card services and road tests, by appointment only. Please be patient with us as we work towards servicing our customers in a timely and safe manner.

For the health and safety of customers and employees during the Coronavirus (COVID-19) crisis, customers will need to adhere to new safety measures aligned with state guidelines and initiated by the Tax Collector’s Office. They include:

  • Customers should maintain six feet of separation between other customers while inside and outside the building.
  • ALL customers will be encouraged to have masks on before entering the service center.
  • Only a limited amount of customers will be allowed in the lobby in order to adhere to social distancing guidelines.
  • Individuals not necessary for the transaction (i.e. friends or additional family members) will be advised to wait outside.
  • Customers are encouraged to arrive as close to their appointment time as possible to limit their potential wait outside of the lobby.

Employees at the Tax Collector’s Office will also be exercising additional safety measures when serving customers. Employees will wear masks, and protective plexi-glass sneeze guards have been installed at all of the reception, testing, and customer service stations to prevent any potential exposure or spread of the coronavirus (COVID-19), or other illnesses.

For customers looking to avoid the lines and longer wait times, other options are remain available. For example, customers can use the CHAT feature at PolkTaxes.com or may contact us by phone at (863) 534-4700 or (863) 581-8099. The call center and CHAT feature will be available Monday thru Friday, from 8:30 AM to 7:00 PM, with Saturday hours from 8:00 AM to noon, excluding holidays,

To book a Driver License appointment online, or for additional updates moving forward, visit www.PolkTaxes.com . Customers can also visit our Facebook (@PolkTaxes) and LinkedIn (linkedin.com/company/polk-county-tax-collector's-office) social media accounts for important updates.

Deadline Extensions Information

License & Identification Cards: Customers who previously scheduled appointments for driver license transactions and concealed weapons licensing are affected by our COVID-19 emergency office closings. For your consideration, here is information pursuant to Florida Highway Safety and Motor Vehicle’s (FLHSMV) Emergency Order 041320 and Governor’s Executive Order 20-52:

  • The effective period for all driver licenses and identification cards, expiring from May 1, 2020 through May 31, 2020, has been extended an additional thirty (30) days. Delinquent renewal fees are waived during the extension.
  • The effective period for all driver licenses and identification cards, expiring from March 16, 2020 through April 15, 2020, has been extended an additional thirty (30) days. As such, the total extension is now sixty (60) days from the date of the applicable driver license expirations. Delinquent renewal fees are waived during the extension.
  • The effective period for all driver licenses and identification cards, expiring from April 16, 2020 through April 30, 2020, is extended thirty (30) days. Delinquent renewal fees are waived during the extension.
  • The effective period for all those having a commercial driver license (CDL) and commercial driver instructional permit expiring on or after March 16, 2020 is extended to June 30, 2020. Delinquent renewal fees are waived during the extension.
  • Medical examiner certificates for those having a commercial driver license (CDL) who have proof of a valid medical certificate issued for a period of 90 days or longer that expired on or after March 1, 2020 are waived through June 30, 2020 (this waiver does not include original CDL issuances).
  • DUI programs are allowed to institute distance learning methodologies, in lieu of the face-to-face requirement in statute, while Executive Order 20-52 is in effect.

Law Enforcement on Driver Licenses, Vehicle Registrations & License Plates: While an executive or emergency order has been provided regarding specified driver licenses, no such order has been similarly been provided for regular vehicle registrations and license plates. However, in consultation with our Tax Collector’s Office, Polk County Sheriff’s Office deputies and other law enforcement officers in Polk County are seeking to avoid the issuance of citations for:

  • Driver licenses expiring on May 1, 2020 through May 31, 2020 for a period of 60 days from the license expiration. (Note: Delinquent driver license renewal fees are waived during the extension.)
  • Driver licenses expiring on March 16, 2020 through April 30 for a period of 60 days from the license expiration. (Note: Delinquent driver license renewal fees are waived during the extension.)
  • Driver licenses expiring on April 16, 2020 through April 30 for a period of 30 days from the license expiration. (Note: Delinquent driver license renewal fees are waived during the extension.)
  • Registrations and license plates expiring on March 16, 2020 through April 30, 2020 for a period of 60 days from the license expiration.
  • Registrations and license plates expiring on April 16, 2020 through April 30, 2020 for a period of 30 days from the license expiration.
  • Registrations and license plates expiring on May 1, 2020 through May 31, 2020 for a period of 30 days from the license expiration.

REAL ID Driver License Compliance: Due to the COVID-19 emergency, the Department of Homeland Security is extending the REAL ID enforcement deadline for driver licenses from October 1, 2020 to October 1, 2021. This means individuals who do not have a “gold star” on their Florida driver license or identification card now have an additional year to become Real ID compliant.

Attention Truckers: FLHSMV is extending expiring commercial driver licenses (CDL) and waiving commercial truck hours-of-service regulations and other related regulations so emergency supplies, equipment, commodities and resources for the state’s response to COVID-19 can be moved more quickly and efficiently throughout the state. To learn more, click here…

2019 Delinquent Real Estate Property Taxes & Certificate Sale/Auction: In order to avoid having 2019 delinquent real estate property taxes go to sale/auction, the Tax Collector has extended the time to pay 2019 delinquent real estate property taxes to no later than 5:00 PM, June 12, 2020. Note: The tax certificate sale/auction is conducted online and has been moved from its original date of Monday, June 1, 2020 to Monday, June 15, 2020.


**Also, customers seeking to conduct automobile registration renewals may use kiosks located at the Publix at Oak Bridge and Publix at Grove Park.

To further address customer questions, the Tax Collector’s Office has added a chat function here on our website (located in the bottom right hand corner of this page). The chat service will be available beginning Friday, March 20, 2020, 8:30 AM to 5:00 PM, Monday-Friday.

Customers may also contact us by telephone during business hours at (863)534-4700 or (863)581-8099.

If you need a Driver License Road Test, please visit Atlantic Driving School in Winter Haven. Atlantic Driving School provides road tests throughout the day and on Saturdays.

We will continue to provide updates accordingly here on our website, and our office Facebook pages.

At this time, we apologize for any inconvenience to our customers and appreciate their understanding.