2015 Governor's Sterling Award
The Tax Collector’s Office for Polk County was recently chosen as a Governor’s Sterling Award Recipient!
The Tax Collector’s Office for Polk County was recently named a Governor’s Sterling Award recipient, as announced by the Governor Rick Scott. For twenty three years, the Sterling Award has recognized organizations and businesses in Florida that have successfully achieved performance excellence within their management and operations. The prestigious Sterling Award is presented annually to businesses and other organizations that demonstrate they meet or exceed the Sterling Criteria for Performance Excellence. The award follows a rigorous assessment process consisting of an Organizational Profile and a formal fifty page application which is scored against the seven categories of the Sterling Criteria, including performance results that show sustained high levels of performance excellence. This award is the highest recognition that an organization in Florida can receive for performance excellence.
Governor Scott said, “These award winners reflect our focus on making Florida the best state in the nation to live, work and raise a family. I congratulate this year’s top-performing Sterling Award recipients.”
The Tax Collector’s Office for Polk County (TCPC) is responsible for providing a wide range of services to the citizens and taxpayers of Polk County on behalf of other governmental units. These services consist primarily of the collection and administration of ad valorem taxes and non-ad valorem assessments, also known as Property Taxes, driver license and identification card issuances (DL), Motor Vehicle taxes/fees and registration/plate/decal issuances, county local Business Taxes and receipt issuances, tourist development taxes (TDT) and hunting and fishing fees and license issuances. These services are performed on behalf of 36 governments and agencies (local/state). The PCPC serves a population of approximately 625,000 people, which ranks ninth among Florida’s 67 counties, serving the fourth largest county in Florida. The TCPC workforce consists of 193 employees working in four Service Center (SC) locations. The Kids Tag Art Program reflects a beneficial increase in schools participating from 66 in 2011 to 79 in 2014 in Polk County and eight counties in the state replicating the program. Results from comment cards reflect favorable trends and levels for overall customer experience, from 96.7% in 2011 to 97.6% in for the first quarter 2015.